To Our Valued Customers,
At A Plus HVAC, we truly care about each and every one of you. With that said, please know that we have been evaluating the COVID-19 situation closely. In response to that, we have instituted some changes to our procedures to ensure that we are doing all we can to slow the spread of the virus while still providing the service you have come to expect from A Plus.
Following are changes that have been implemented thus far.
- Service & Installation. A Plus HVAC will be practicing social distancing both in the office and in your homes as well. To this end, if possible, we ask that you leave a door or hatchway open for our technicians to enter your home but avoid personal contact. Our technicians can follow up with you via phone to let you know what work has been completed. You may pay our technician for the services by phone or leave a card on file in the office and we can take care of you there.
- Sales. If you are in need of a replacement system and would like us out we ask that you leave a door unlocked for one of our Design Consultants to enter. We will call you upon arrival to confirm it is ok to enter the home. As we do a full load calculation when quoting replacement systems, we do ask that you provide access to your home so that we can measure the sizes of the rooms as well as take a look at your existing equipment. Once we have completed this we will leave and write up a quote and contact you by phone to go over the quote. An emailed quote will also be provided after the phone call. If you would prefer, we are also now offering virtual quotes.
- Office. We have decided for the safety of our employees and our customers that our office will not be open to the public until further notice. We will have staff in the office from 8:00 a.m. – 4:30 p.m. Monday through Friday and available by phone to take payment for services provided. Should you need emergency after hours service, our answering service will continue to operate normally as well.
We thank you for your understanding as we work to ensure the safety of each and every one of you as well as our employees.
As always, thank you for choosing to be a part of the A Plus Family! You are all appreciated and we will continue to pray for you and our nation daily.