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26 Airport Drive
Westfield, MA 01085

413-562-0054

Google Rating

4.9

Based on 841 reviews

A Plus HVAC Inc

4.9

Henry Lanouette

12:48 23 Mar 23

We had a mini split heat pump system installed by A+ HVAC. Every bit of the process was extremely professional and easy. Not only did they design our system specifically to meet our needs. But they worked with us to obtain a special loan as well as the rebate offered for such a system.The sales person did a great job, explaining everything we needed to know. The technicians were amazing, both in their work and their attitudes. They were on time in uniform, and they cleaned up as they went never leaving a mess at all. As soon as one hole was drilled, someone was there with a vacuum cleaner to clean up.After the installation, the lead installer spent time with us, making sure we understood how to use the system, and he answered any questions that we might have.I’m very glad we hired A+ HVAC, and will use them again if need be.

Dave Dones

19:46 22 Mar 23

He looked at a furnace that wouldn't run and make an assessment,,,,,

17:25 22 Mar 23

21:18 21 Mar 23

00:54 21 Mar 23

16:37 20 Mar 23

The technician Jeff did a great job … very professional

Charles Furey

20:37 16 Mar 23

Jose Negron

20:13 16 Mar 23

They did a great Job! Definitely happy with there services

Ken Blanchard Jr

15:23 15 Mar 23

The tech showed up on time, quickly analyzed the issue and explained to me what the indicators on the panel meant and how to reset the system

gerard mcenany

14:49 15 Mar 23

A-Plus just left my home after some vent repair and adjustment. I had a tech name, Jeff. Jeff was polite, responsive, clean working and professional. He was even reasonably timely to the appointment despite the recent blizzard that left many without power or completely snowed in. The administrative team has been excellent. I would definitely use them again and would recommend them to folks who need HVAC work completed. Very detailed and direct team - no convolution.

Robert Comire

17:48 10 Mar 23

Ed was a class act. Professional, honest and service oriented. I would highly recommend.

Joseph Ricker

13:06 10 Mar 23

Excellent service. Timely, professional, friendly--would definitely use them again.

Laura Ferguson

18:23 09 Mar 23

Quick to respond and very informative about steps needed on maintaining my system.

Stacee Mills

18:14 06 Mar 23

Felt comfortable with Ed’s diagnosis and pricing. Would highly recommend for an honest business. Will be using A+ again, if needed.

Michael Laga

15:17 05 Mar 23

Mitchell TALBOT

01:32 04 Mar 23

Dominique Fryar

20:07 03 Mar 23

Great customer service and very knowledgeable!

Linda Heinze

13:29 03 Mar 23

Thorough and efficient.

Ramona Craig

21:22 02 Mar 23

I was very pleased with the service I received, I would recommend them anytime

Stephanie D

16:50 01 Mar 23

Ed was great! He found the problem quickly, was professional, informative, and gave me some advice on standard maintenance of the rest of my radiators. Great service.

Glenn Ellithorpe

16:17 01 Mar 23

Tom Fredette

15:11 27 Feb 23

Service was excellant

Keith Davis

20:58 24 Feb 23

Horrible experience came out to my house five times for the same problem Mini split system freezing up never fixed it in all charged me $1,500.

Michael Bagge

12:19 24 Feb 23

Jenny Alvarado

17:13 23 Feb 23

I would totally recommend their services to my family and friends. Very satisfied with the service. I had 3 heating system maintenance.

clifton mack

12:52 23 Feb 23

The technician was very professional they installed the new furnace and clean up all the debris I would recommend them to a family member or friend great job guys.

Blossoming Acres

21:32 22 Feb 23

Very pleased, furnace is running like a champ!

Kris Cook

18:16 22 Feb 23

Keith is amazing. Had my heat up and working in no time

James Sadoski

17:10 21 Feb 23

Christopher Moylan

15:46 19 Feb 23

Called after waking early on a Sunday morning to no heat. A human actually answered and took my info and phone number. Got a return call from the technician about an hour later and he was at my door within an hour after that. Heat was restored shortly thereafter. The definitely earn the name A-Plus

Richard Scott

14:14 19 Feb 23

Rinchenkhar Rinchenkhar

20:07 17 Feb 23

We feel lucky that we found A plus and they are very professional, reasonable and very knowledgeable in what they do! A plus won’t disappoint you if choose to go with them. Great customer service as well!

Dave Brodeur

19:41 17 Feb 23

Theresa Ryan

17:50 16 Feb 23

John and his crew were amazing! Honestly, the whole experience from start to finish has probably been the best and most streamlined experience we’ve ever had with a contractor. If I could give 6 stars I would!

Debbora Battaglia

20:20 14 Feb 23

Jason Schrecke

16:16 13 Feb 23

Dan

13:41 13 Feb 23

Ed Henry is a an outstanding HVAC technician. He explained everything to me in a way that understood. He was very friendly, professional and courteous of my property.

Ryan Murray

17:56 10 Feb 23

A Plus HVAC did a phenomenal job. Very professional and friendly. Everyone involved was wonderful. They took the time to explain things to me and answer any of my questions. Anywhere they had worked was left spotless when they were finished. I certainly appreciate how they treated me as a customer and how well a job they did in taking care of my HVAC needs. I wouldn't hesitate to use them again when the time comes.

Paula LeClair

16:39 10 Feb 23

Everyone on the team was amazing. Very professional, personable and courteous. We converted from an oil system to a heat pump system and could not be more satisfied. I would highly recommend them, their service ranks 5+ stars.

Joan Paris

19:59 08 Feb 23

Jeffrey was thorough and knowledgeable. Exceptionally patient and persevering. Explained the process in detail and worked diligently to resolve the call. A Plus HVAC went above and beyond the traditional role of an HVAC company to meet the need of the call, foster a trusting relationship and to stand behind their guarantee of A plus response and performance. Thank you, friends!

Roberto Jimenez

15:38 08 Feb 23

Marc was very professional and on time. He saw something wasn’t right and made sure he fixed it and told me about it. I am now a member thanks.

Bill Schwerdtfeger

21:35 07 Feb 23

After a heat pump installation by another vendor we found we had a system that was not installed properly. The installer refused to communicate with us. We called A Plus and within 24 hours they sent Jeffrey to trouble shoot the system and correct the problems. Jeff is very knowledgeable, got the work immediately and corrected the problem. Jeff is a true professional and we would recommend him and A Plus to anyone. Our only regret is that we did not have A Plus to the installation to start with.

Sheila

01:25 06 Feb 23

We were having no hot water or heat.. and Keith was sent to take a look. A day after, my whole basement was flooded and I’ve incurred large costs trying to fix my basement. Keith showed up that second day and “drained” water stating that the issue was resolved but that was not the case. We had to use a different company to replace the system and had to replace our carpets due to too much water damage. Despite having such a horrible experience, I’ve just received a $200 bill for who knows what.

Christopher Dancy

19:02 05 Feb 23

These guys are always timely and provide great service. I don’t use anyone else for HVAC related purposes

Peggy Baker

01:37 05 Feb 23

Keith Fournier was amazing! He replied to us within hours of our call and he did not stop until our heating system was fixed! We really appreciate all that he did to get us heat on the coldest day of the season…… thanx so much!

Brian Gannon

17:35 04 Feb 23

Rick Huntington

16:41 04 Feb 23

Installed ERV (energy recovery ventilation) system and a higher capacity air filter. Excellent technicians and sales effort. Low key and friendly.

Steve Walbridge

15:08 04 Feb 23

We’ve had multiple problems with our system the last couple of years and with it being a fairly new A Plus system that has been quite disappointing. But today was our first malfunctioning issue this year - again, disappointing but Ed came right out, was very helpful and even came back with a space heater for temporary relief. And it was nice to have Lisa be so responsive.Thank you

Off The Pike

20:08 03 Feb 23

Out old furnace from 1985 finally started making really bad noises. So my wife called for an estimate. Matt showed up did his inspection and gave us the options. He was very nice and was very helpful on giving us the 3 best options and we figured out what worked for us. They do finance so we were able to go that route and did a new gas furnace unit and central air unit inside and A/C coil. They came yesterday right on time very good communication on when they were coming and who was gonna show up. Keith and his co-worker had the old beast of a furnace and all the old duct work out of the basement like nothing. They were both very organized and kept everything clean. Considering my basement isn't that great right now lol. They got the heat side running and came back today right on time and did all the final electrical install and the outdoor A/C coil assembly and finished the air intake duct work. Everyone that worked this job from the Keith and his co-worker to the electrician and the gentleman that made all the new duct work was excellent. Keith I still dont know how you didn't freeze to the ground putting that A/C coil in with the wicked wind and cold we had lmao. I will definitely be referring you guys to everyone that askes me who to call for HVAC work. Thank you all again it is greatly appreciated.

Fred Gamber

23:25 02 Feb 23

Excellent scheduling, excellent service, tech was friendly knowledge and did a great job for us.

Jessica Frimpong

18:24 02 Feb 23

They are a very friendly and professional company. They came on time and were very helpful and knowledgeable. Marc was my service tech and he was very nice and informative. I will continue to use them and just joined their membership. I highly recommend them.

Susan Sorabella

14:58 31 Jan 23

Excellent as always

florab02

14:14 31 Jan 23

I bought my house in August 2022. This winter I called the installers of the furnace to come and do a yearly maintenance. The installers were Spark A Arc from Westfield. They refused to answer my calls. I called A+HVAC and they were here within a week. The technician was professional, and answered all my questions. I signed up for the yearly maintenance on my heating and air-conditioning system. Thank you. I’m happy to be part of your family.

Carolyn Martinez

17:51 27 Jan 23

Shavon Prophet

22:49 26 Jan 23

My 5 year old water heater needed repair, they tried to sell me a $4000 or $7000 new water heater. We called the equipment company, it was only a $10 replacement part. I felt like I was getting ripped off and can't trust their advice.

susan barry

15:17 24 Jan 23

These folks have been fabulous. Consistently good service. Fix what needs doing and don't try to upsell. Will go to the end of the world for parts you need. Leave house clean - no shoe prints. Courteous, friendly, honest. Will continue to use them for all HVAC needs.

ray brunet

12:27 24 Jan 23

Overly expensiveHere 10 minutes gave very expensive quote estimate and charged $119.00 for showing up and did nothing at all but take a picture of the model number. Was told they charge over $250.00 Dollars an hour by the technician just to find a leak then more to fix it.Will never recommend this company to anyone only to avoid all together.

Cheryl Ruggirello

13:01 22 Jan 23

Maria Cruz

15:25 18 Jan 23

Melissa Long

17:10 17 Jan 23

Love A Plus. Only had oil heat at this location first time in my life. A Plus came out to clean and ensure readiness for use when I moved here. Rarely use the heat so today had maintenance again. Was also worried something might be wrong because we couldn't get heat running. Turns out (doh!) it was batteries in thermostat. LOL. So that's why you call the pros. To know enough to know where to look. And to make sure everything is clean and ready to fire up. Ed was the technician who we had today. Excellent demeanor. Did a lot to make sure everything was functional and safe, and we can rest easy. Thank you!

Fr John Tuohey

01:25 17 Jan 23

Very professional and gracious

Rui Cunha

17:21 13 Jan 23

Ed came out to assess my furnace. Another company’s technician had said that my heat exchanger was compromised and I needed a new furnace which would of been $9k. Ed thoroughly checked my furnace to see if that was the case. I provided some details from the previous company report of where the issue was however, using his camera, he was not able to locate this issue. I really appreciated Ed’s professionalism, knowledge, but most importantly, his honest assessment. Great service! I’ll be using them again.

Steven Koltz

18:54 12 Jan 23

Greg Pedersen

17:43 12 Jan 23

Well done. Excellent staff.

Jana Obenoskey

22:31 11 Jan 23

Always a pleasure to work with everyone at the company!

Michele Welch

19:06 10 Jan 23

A++ Customer Service.The office is super friendly and they texted me when Marc was on his way which is so helpful. Marc was on time and answered all my questions. I signed up for yearly maintenance plan ! And they support local non profits.

Richard Hannan

17:48 09 Jan 23

GREAT service from start to finish. This company came highly recommended and for good reason. Their customer service and professionalism are second to none.

Michael Davis

22:48 05 Jan 23

Keith arrived on time. He was professional and friendly. We are very pleased by the work he provided.

krystal Escobar

21:22 04 Jan 23

The team was great I was able to get a last minute appointment, The job was done quick! Highly impressed with how professional they were. Also recommended options to help maintain our furnace which we will be using!

George Maloof

20:29 03 Jan 23

Marc was professional and informative. He welcomed my questions and gave me his best answers.When finished, he summarized what he did and what he found, and gave me suggestions for the future.

Teru Jellerette-Nolan

14:36 29 Dec 22

Professional and helpful

Kathy Hill

16:46 28 Dec 22

Judy and Billy Mui-Soares

19:36 27 Dec 22

Foo Foo Lame

19:44 26 Dec 22

Very friendly and helpful! Thank you!

Taylor

19:43 26 Dec 22

Richard Benoit

15:59 21 Dec 22

we had to have the furnace repaired when it went down and then had them come quote a new system for us. Super professional and reliable company.

Chris Wood

22:41 20 Dec 22

Ed was on time and professional. I was very happy with the service and experience. Thanks again.

Sheana Wallace

17:11 20 Dec 22

The team they have is very professional and courteous. I had many questions and the folks they have answering phones are very patient and willing to get you the right answers. They made working with them a very easy choice. I would recommend anyone with HVAC needs to reach out to them as they make their customers feel heard and valued

Anthony Rivera

16:51 20 Dec 22

I don’t think I’ve dealt with a better company when it comes to customer service! Carmelo Torres was so professional, he responded immediately, and he catered to my needs! I highly recommend!! 10/10

Sheila Serrano

16:45 20 Dec 22

Great business!!

Donna Kempe

16:13 20 Dec 22

They were great!

Denielle Stasa

20:18 19 Dec 22

Kelly L Armstrong

14:53 19 Dec 22

Always very pleasant, they are a family run business not a huge chain.

Steve Rancourt

12:36 16 Dec 22

Job well done. Very professional clean job. Thanks to Keith and Dave. Will definitely use again.

18:36 15 Dec 22

20:17 14 Dec 22

18:41 14 Dec 22

00:04 13 Dec 22

Matt came right on time for the appointment and took the time to explain questions. As I am getting multiple quotes - he explained what needed to be done. I walked away informed. I appreciate level of communication with the business.

Anthony Aubrey

14:46 11 Dec 22

Sarah Desilets

13:39 10 Dec 22

Called to have repairs done on my oil lines to my furnace, scheduled 2 weeks out and got a call the day before that they had to cancel and rescheduled the next week. Guy came out and did half the repair I asked for and said he had all the stuff to do the rest but didn't want to because it was raining and it was late said he could come back in the spring to finish it! I called the next day to speak with the owner and the woman said I would get a call back and never received one its been a week with still no response.

Anthony DiStefano

14:13 09 Dec 22

Repair work performed failed to correct the problem. Scheduled a return visit to resolve original issue and was told the original issue could not be repaired. In addition, I was disappointingly charged for the return visit and provided with a $2,400 estimate to resolve the issue that was supposedly “fixed” during first visit

mike sadowski

11:26 09 Dec 22

Brenda Gendron

01:01 09 Dec 22

Process from start to finish was great! Everyone was very professional, personable and knowledgeable. We had mini splits installed and are very happy with the quality of the unit. Highly recommend!

Khristin Merriam

20:55 30 Nov 22

Adam Hartfield

19:08 30 Nov 22

Sim Jtuder

16:09 30 Nov 22

This is a very good company for anything hvac related. I have a split heating/AC unit. Would have no one else but A Plus to maintain. Truly, peace of mind for temp control within residence. We had Marc today to service our system. Professional, knowledgeable and courteous. One of the reasons we use A Plus because they hire the best out there. Thank you Marc!

Michael Tucker

20:08 29 Nov 22

Mike Callahan

17:18 28 Nov 22

The technician was excellent. .he did quality work and aas a pleasure to deal with. Thank you

Brian Stromwall

18:53 27 Nov 22

From the initial phone call all the way through to the technician Marc's thorough explanation of what was done for maintenance; all parties were polite, professional and knowledgeable. Which now-a-days, is definitely NOT a given. I would recommend A Plus HVAC to anyone

denise keay

17:40 27 Nov 22

A Plus installed a whole house system with Minisplits during the month of November 2022.Their technicians were timely, friendly, very knowledgeable and did an amazing job.They did all the legwork for the Mass Save rebate as well.I highly recommend.

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