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413-562-0054

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  • Welcome
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    • Residential
      • Air Conditioning
      • Air Ducts
      • Boilers
      • Ductless Systems
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      • Water Heaters
      • Zone Controls
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      • Maintenance
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26 Airport Drive
Westfield, MA 01085

413-562-0054

Google Rating
4.9
Based on 841 reviews
A Plus HVAC Inc
A Plus HVAC Inc
4.9
Henry Lanouette
Henry Lanouette
12:48 23 Mar 23
We had a mini split heat pump system installed by A+ HVAC. Every bit of the process was extremely professional and easy. Not only did they design our system specifically to meet our needs. But they worked with us to obtain a special loan as well as the rebate offered for such a system.The sales person did a great job, explaining everything we needed to know. The technicians were amazing, both in their work and their attitudes. They were on time in uniform, and they cleaned up as they went never leaving a mess at all. As soon as one hole was drilled, someone was there with a vacuum cleaner to clean up.After the installation, the lead installer spent time with us, making sure we understood how to use the system, and he answered any questions that we might have.I’m very glad we hired A+ HVAC, and will use them again if need be.
Dave Dones
Dave Dones
19:46 22 Mar 23
He looked at a furnace that wouldn't run and make an assessment,,,,,
Andrea Verrengia
Andrea Verrengia
17:25 22 Mar 23
Brenda lane
Brenda lane
21:18 21 Mar 23
Carol Ouellette
Carol Ouellette
00:54 21 Mar 23
John Lavin
John Lavin
16:37 20 Mar 23
The technician Jeff did a great job … very professional
Charles Furey
Charles Furey
20:37 16 Mar 23
Jose Negron
Jose Negron
20:13 16 Mar 23
They did a great Job! Definitely happy with there services
Ken Blanchard Jr
Ken Blanchard Jr
15:23 15 Mar 23
The tech showed up on time, quickly analyzed the issue and explained to me what the indicators on the panel meant and how to reset the system
gerard mcenany
gerard mcenany
14:49 15 Mar 23
A-Plus just left my home after some vent repair and adjustment. I had a tech name, Jeff. Jeff was polite, responsive, clean working and professional. He was even reasonably timely to the appointment despite the recent blizzard that left many without power or completely snowed in. The administrative team has been excellent. I would definitely use them again and would recommend them to folks who need HVAC work completed. Very detailed and direct team - no convolution.
Robert Comire
Robert Comire
17:48 10 Mar 23
Ed was a class act. Professional, honest and service oriented. I would highly recommend.
Joseph Ricker
Joseph Ricker
13:06 10 Mar 23
Excellent service. Timely, professional, friendly--would definitely use them again.
Laura Ferguson
Laura Ferguson
18:23 09 Mar 23
Quick to respond and very informative about steps needed on maintaining my system.
Stacee Mills
Stacee Mills
18:14 06 Mar 23
Felt comfortable with Ed’s diagnosis and pricing. Would highly recommend for an honest business. Will be using A+ again, if needed.
Michael Laga
Michael Laga
15:17 05 Mar 23
Mitchell TALBOT
Mitchell TALBOT
01:32 04 Mar 23
Dominique Fryar
Dominique Fryar
20:07 03 Mar 23
Great customer service and very knowledgeable!
Linda Heinze
Linda Heinze
13:29 03 Mar 23
Thorough and efficient.
Ramona Craig
Ramona Craig
21:22 02 Mar 23
I was very pleased with the service I received, I would recommend them anytime
Stephanie D
Stephanie D
16:50 01 Mar 23
Ed was great! He found the problem quickly, was professional, informative, and gave me some advice on standard maintenance of the rest of my radiators. Great service.
Glenn Ellithorpe
Glenn Ellithorpe
16:17 01 Mar 23
Tom Fredette
Tom Fredette
15:11 27 Feb 23
Service was excellant
Keith Davis
Keith Davis
20:58 24 Feb 23
Horrible experience came out to my house five times for the same problem Mini split system freezing up never fixed it in all charged me $1,500.
Michael Bagge
Michael Bagge
12:19 24 Feb 23
Jenny Alvarado
Jenny Alvarado
17:13 23 Feb 23
I would totally recommend their services to my family and friends. Very satisfied with the service. I had 3 heating system maintenance.
clifton mack
clifton mack
12:52 23 Feb 23
The technician was very professional they installed the new furnace and clean up all the debris I would recommend them to a family member or friend great job guys.
Blossoming Acres
Blossoming Acres
21:32 22 Feb 23
Very pleased, furnace is running like a champ!
Kris Cook
Kris Cook
18:16 22 Feb 23
Keith is amazing. Had my heat up and working in no time
James Sadoski
James Sadoski
17:10 21 Feb 23
Christopher Moylan
Christopher Moylan
15:46 19 Feb 23
Called after waking early on a Sunday morning to no heat. A human actually answered and took my info and phone number. Got a return call from the technician about an hour later and he was at my door within an hour after that. Heat was restored shortly thereafter. The definitely earn the name A-Plus
Richard Scott
Richard Scott
14:14 19 Feb 23
Rinchenkhar Rinchenkhar
Rinchenkhar Rinchenkhar
20:07 17 Feb 23
We feel lucky that we found A plus and they are very professional, reasonable and very knowledgeable in what they do! A plus won’t disappoint you if choose to go with them. Great customer service as well!
Dave Brodeur
Dave Brodeur
19:41 17 Feb 23
Theresa Ryan
Theresa Ryan
17:50 16 Feb 23
John and his crew were amazing! Honestly, the whole experience from start to finish has probably been the best and most streamlined experience we’ve ever had with a contractor. If I could give 6 stars I would!
Debbora Battaglia
Debbora Battaglia
20:20 14 Feb 23
Jason Schrecke
Jason Schrecke
16:16 13 Feb 23
Dan
Dan
13:41 13 Feb 23
Ed Henry is a an outstanding HVAC technician. He explained everything to me in a way that understood. He was very friendly, professional and courteous of my property.
Ryan Murray
Ryan Murray
17:56 10 Feb 23
A Plus HVAC did a phenomenal job. Very professional and friendly. Everyone involved was wonderful. They took the time to explain things to me and answer any of my questions. Anywhere they had worked was left spotless when they were finished. I certainly appreciate how they treated me as a customer and how well a job they did in taking care of my HVAC needs. I wouldn't hesitate to use them again when the time comes.
Paula LeClair
Paula LeClair
16:39 10 Feb 23
Everyone on the team was amazing. Very professional, personable and courteous. We converted from an oil system to a heat pump system and could not be more satisfied. I would highly recommend them, their service ranks 5+ stars.
Joan Paris
Joan Paris
19:59 08 Feb 23
Jeffrey was thorough and knowledgeable. Exceptionally patient and persevering. Explained the process in detail and worked diligently to resolve the call. A Plus HVAC went above and beyond the traditional role of an HVAC company to meet the need of the call, foster a trusting relationship and to stand behind their guarantee of A plus response and performance. Thank you, friends!
Roberto Jimenez
Roberto Jimenez
15:38 08 Feb 23
Marc was very professional and on time. He saw something wasn’t right and made sure he fixed it and told me about it. I am now a member thanks.
Bill Schwerdtfeger
Bill Schwerdtfeger
21:35 07 Feb 23
After a heat pump installation by another vendor we found we had a system that was not installed properly. The installer refused to communicate with us. We called A Plus and within 24 hours they sent Jeffrey to trouble shoot the system and correct the problems. Jeff is very knowledgeable, got the work immediately and corrected the problem. Jeff is a true professional and we would recommend him and A Plus to anyone. Our only regret is that we did not have A Plus to the installation to start with.
Sheila
Sheila
01:25 06 Feb 23
We were having no hot water or heat.. and Keith was sent to take a look. A day after, my whole basement was flooded and I’ve incurred large costs trying to fix my basement. Keith showed up that second day and “drained” water stating that the issue was resolved but that was not the case. We had to use a different company to replace the system and had to replace our carpets due to too much water damage. Despite having such a horrible experience, I’ve just received a $200 bill for who knows what.
Christopher Dancy
Christopher Dancy
19:02 05 Feb 23
These guys are always timely and provide great service. I don’t use anyone else for HVAC related purposes
Peggy Baker
Peggy Baker
01:37 05 Feb 23
Keith Fournier was amazing! He replied to us within hours of our call and he did not stop until our heating system was fixed! We really appreciate all that he did to get us heat on the coldest day of the season…… thanx so much!
Brian Gannon
Brian Gannon
17:35 04 Feb 23
Rick Huntington
Rick Huntington
16:41 04 Feb 23
Installed ERV (energy recovery ventilation) system and a higher capacity air filter. Excellent technicians and sales effort. Low key and friendly.
Steve Walbridge
Steve Walbridge
15:08 04 Feb 23
We’ve had multiple problems with our system the last couple of years and with it being a fairly new A Plus system that has been quite disappointing. But today was our first malfunctioning issue this year - again, disappointing but Ed came right out, was very helpful and even came back with a space heater for temporary relief. And it was nice to have Lisa be so responsive.Thank you
Off The Pike
Off The Pike
20:08 03 Feb 23
Out old furnace from 1985 finally started making really bad noises. So my wife called for an estimate. Matt showed up did his inspection and gave us the options. He was very nice and was very helpful on giving us the 3 best options and we figured out what worked for us. They do finance so we were able to go that route and did a new gas furnace unit and central air unit inside and A/C coil. They came yesterday right on time very good communication on when they were coming and who was gonna show up. Keith and his co-worker had the old beast of a furnace and all the old duct work out of the basement like nothing. They were both very organized and kept everything clean. Considering my basement isn't that great right now lol. They got the heat side running and came back today right on time and did all the final electrical install and the outdoor A/C coil assembly and finished the air intake duct work. Everyone that worked this job from the Keith and his co-worker to the electrician and the gentleman that made all the new duct work was excellent. Keith I still dont know how you didn't freeze to the ground putting that A/C coil in with the wicked wind and cold we had lmao. I will definitely be referring you guys to everyone that askes me who to call for HVAC work. Thank you all again it is greatly appreciated.
Fred Gamber
Fred Gamber
23:25 02 Feb 23
Excellent scheduling, excellent service, tech was friendly knowledge and did a great job for us.
Jessica Frimpong
Jessica Frimpong
18:24 02 Feb 23
They are a very friendly and professional company. They came on time and were very helpful and knowledgeable. Marc was my service tech and he was very nice and informative. I will continue to use them and just joined their membership. I highly recommend them.
Susan Sorabella
Susan Sorabella
14:58 31 Jan 23
Excellent as always
florab02
florab02
14:14 31 Jan 23
I bought my house in August 2022. This winter I called the installers of the furnace to come and do a yearly maintenance. The installers were Spark A Arc from Westfield. They refused to answer my calls. I called A+HVAC and they were here within a week. The technician was professional, and answered all my questions. I signed up for the yearly maintenance on my heating and air-conditioning system. Thank you. I’m happy to be part of your family.
Carolyn Martinez
Carolyn Martinez
17:51 27 Jan 23
Shavon Prophet
Shavon Prophet
22:49 26 Jan 23
My 5 year old water heater needed repair, they tried to sell me a $4000 or $7000 new water heater. We called the equipment company, it was only a $10 replacement part. I felt like I was getting ripped off and can't trust their advice.
susan barry
susan barry
15:17 24 Jan 23
These folks have been fabulous. Consistently good service. Fix what needs doing and don't try to upsell. Will go to the end of the world for parts you need. Leave house clean - no shoe prints. Courteous, friendly, honest. Will continue to use them for all HVAC needs.
ray brunet
ray brunet
12:27 24 Jan 23
Overly expensiveHere 10 minutes gave very expensive quote estimate and charged $119.00 for showing up and did nothing at all but take a picture of the model number. Was told they charge over $250.00 Dollars an hour by the technician just to find a leak then more to fix it.Will never recommend this company to anyone only to avoid all together.
Cheryl Ruggirello
Cheryl Ruggirello
13:01 22 Jan 23
Maria Cruz
Maria Cruz
15:25 18 Jan 23
Melissa Long
Melissa Long
17:10 17 Jan 23
Love A Plus. Only had oil heat at this location first time in my life. A Plus came out to clean and ensure readiness for use when I moved here. Rarely use the heat so today had maintenance again. Was also worried something might be wrong because we couldn't get heat running. Turns out (doh!) it was batteries in thermostat. LOL. So that's why you call the pros. To know enough to know where to look. And to make sure everything is clean and ready to fire up. Ed was the technician who we had today. Excellent demeanor. Did a lot to make sure everything was functional and safe, and we can rest easy. Thank you!
Fr John Tuohey
Fr John Tuohey
01:25 17 Jan 23
Very professional and gracious
Rui Cunha
Rui Cunha
17:21 13 Jan 23
Ed came out to assess my furnace. Another company’s technician had said that my heat exchanger was compromised and I needed a new furnace which would of been $9k. Ed thoroughly checked my furnace to see if that was the case. I provided some details from the previous company report of where the issue was however, using his camera, he was not able to locate this issue. I really appreciated Ed’s professionalism, knowledge, but most importantly, his honest assessment. Great service! I’ll be using them again.
Steven Koltz
Steven Koltz
18:54 12 Jan 23
Greg Pedersen
Greg Pedersen
17:43 12 Jan 23
Well done. Excellent staff.
Jana Obenoskey
Jana Obenoskey
22:31 11 Jan 23
Always a pleasure to work with everyone at the company!
Michele Welch
Michele Welch
19:06 10 Jan 23
A++ Customer Service.The office is super friendly and they texted me when Marc was on his way which is so helpful. Marc was on time and answered all my questions. I signed up for yearly maintenance plan ! And they support local non profits.
Richard Hannan
Richard Hannan
17:48 09 Jan 23
GREAT service from start to finish. This company came highly recommended and for good reason. Their customer service and professionalism are second to none.
Michael Davis
Michael Davis
22:48 05 Jan 23
Keith arrived on time. He was professional and friendly. We are very pleased by the work he provided.
krystal Escobar
krystal Escobar
21:22 04 Jan 23
The team was great I was able to get a last minute appointment, The job was done quick! Highly impressed with how professional they were. Also recommended options to help maintain our furnace which we will be using!
George Maloof
George Maloof
20:29 03 Jan 23
Marc was professional and informative. He welcomed my questions and gave me his best answers.When finished, he summarized what he did and what he found, and gave me suggestions for the future.
Teru Jellerette-Nolan
Teru Jellerette-Nolan
14:36 29 Dec 22
Professional and helpful
Kathy Hill
Kathy Hill
16:46 28 Dec 22
Judy and Billy Mui-Soares
Judy and Billy Mui-Soares
19:36 27 Dec 22
Foo Foo Lame
Foo Foo Lame
19:44 26 Dec 22
Very friendly and helpful! Thank you!
Taylor
Taylor
19:43 26 Dec 22
Richard Benoit
Richard Benoit
15:59 21 Dec 22
we had to have the furnace repaired when it went down and then had them come quote a new system for us. Super professional and reliable company.
Chris Wood
Chris Wood
22:41 20 Dec 22
Ed was on time and professional. I was very happy with the service and experience. Thanks again.
Sheana Wallace
Sheana Wallace
17:11 20 Dec 22
The team they have is very professional and courteous. I had many questions and the folks they have answering phones are very patient and willing to get you the right answers. They made working with them a very easy choice. I would recommend anyone with HVAC needs to reach out to them as they make their customers feel heard and valued
Anthony Rivera
Anthony Rivera
16:51 20 Dec 22
I don’t think I’ve dealt with a better company when it comes to customer service! Carmelo Torres was so professional, he responded immediately, and he catered to my needs! I highly recommend!! 10/10
Sheila Serrano
Sheila Serrano
16:45 20 Dec 22
Great business!!
Donna Kempe
Donna Kempe
16:13 20 Dec 22
They were great!
Denielle Stasa
Denielle Stasa
20:18 19 Dec 22
Kelly L Armstrong
Kelly L Armstrong
14:53 19 Dec 22
Always very pleasant, they are a family run business not a huge chain.
Steve Rancourt
Steve Rancourt
12:36 16 Dec 22
Job well done. Very professional clean job. Thanks to Keith and Dave. Will definitely use again.
David Cordeiro
David Cordeiro
18:36 15 Dec 22
lance hill
lance hill
20:17 14 Dec 22
Elizabeth Tugie
Elizabeth Tugie
18:41 14 Dec 22
Ro Hajj
Ro Hajj
00:04 13 Dec 22
Matt came right on time for the appointment and took the time to explain questions. As I am getting multiple quotes - he explained what needed to be done. I walked away informed. I appreciate level of communication with the business.
Anthony Aubrey
Anthony Aubrey
14:46 11 Dec 22
Sarah Desilets
Sarah Desilets
13:39 10 Dec 22
Called to have repairs done on my oil lines to my furnace, scheduled 2 weeks out and got a call the day before that they had to cancel and rescheduled the next week. Guy came out and did half the repair I asked for and said he had all the stuff to do the rest but didn't want to because it was raining and it was late said he could come back in the spring to finish it! I called the next day to speak with the owner and the woman said I would get a call back and never received one its been a week with still no response.
Anthony DiStefano
Anthony DiStefano
14:13 09 Dec 22
Repair work performed failed to correct the problem. Scheduled a return visit to resolve original issue and was told the original issue could not be repaired. In addition, I was disappointingly charged for the return visit and provided with a $2,400 estimate to resolve the issue that was supposedly “fixed” during first visit
mike sadowski
mike sadowski
11:26 09 Dec 22
Brenda Gendron
Brenda Gendron
01:01 09 Dec 22
Process from start to finish was great! Everyone was very professional, personable and knowledgeable. We had mini splits installed and are very happy with the quality of the unit. Highly recommend!
Khristin Merriam
Khristin Merriam
20:55 30 Nov 22
Adam Hartfield
Adam Hartfield
19:08 30 Nov 22
Sim Jtuder
Sim Jtuder
16:09 30 Nov 22
This is a very good company for anything hvac related. I have a split heating/AC unit. Would have no one else but A Plus to maintain. Truly, peace of mind for temp control within residence. We had Marc today to service our system. Professional, knowledgeable and courteous. One of the reasons we use A Plus because they hire the best out there. Thank you Marc!
Michael Tucker
Michael Tucker
20:08 29 Nov 22
Mike Callahan
Mike Callahan
17:18 28 Nov 22
The technician was excellent. .he did quality work and aas a pleasure to deal with. Thank you
Brian Stromwall
Brian Stromwall
18:53 27 Nov 22
From the initial phone call all the way through to the technician Marc's thorough explanation of what was done for maintenance; all parties were polite, professional and knowledgeable. Which now-a-days, is definitely NOT a given. I would recommend A Plus HVAC to anyone
denise keay
denise keay
17:40 27 Nov 22
A Plus installed a whole house system with Minisplits during the month of November 2022.Their technicians were timely, friendly, very knowledgeable and did an amazing job.They did all the legwork for the Mass Save rebate as well.I highly recommend.
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